We had a really disappointing experience when we first arrived because of the host. The attitude and lack of professionalism honestly made us consider leaving before even being seated. Thankfully, Manager Juan stepped in and completely turned the night around. Juan listened to our concerns, treated us with kindness and respect, and made sure everything was handled quickly and professionally. You can tell he truly cares about the customers and about making sure people leave happy. Because of him, what started as a frustrating visit ended up being a much better experience. Restaurants need more managers like Juan — calm under pressure, attentive, and genuinely focused on customer service. Thank you, Juan, for saving our night and showing what great hospitality looks like.